Shipping policy

1. Introduction

Our shop (hereinafter, "we") has established the following shipping policy to deliver products quickly and reliably. This policy provides important information regarding product delivery and is intended to ensure customers can use our services with confidence.

2. Delivery Areas

We ship domestically and internationally. Please check the product purchase page for specific delivery areas. If you wish to ship to an area outside the listed delivery regions, please contact us in advance.

3. Carriers

We use reliable carriers (Sagawa Express) to ship our products.

4. Delivery Times

Delivery times vary depending on the product and destination. Typically, domestic delivery takes approximately 3–7 business days. However, delays may occur due to certain regions, peak seasons, weather, or disasters. Preorder items cannot be shipped until the scheduled delivery period.

5. Shipping Charges

Shipping charges vary based on the product, destination, and shipping method. Specific shipping fees are displayed in the cart at the time of purchase. Free shipping may apply for purchases above a certain amount; please refer to our website for details.

6. Order Processing Time

Orders are normally processed within 1–2 business days. After confirming your order, we will promptly package and arrange shipment. However, custom orders or stock availability may require additional processing time.

7. Tracking Information

Once your item is shipped, we will send a shipping confirmation email containing the tracking number. You can use the tracking number to check delivery status on the carrier's website.

8. Change of Delivery Address

Changes to the delivery address after placing an order are possible if made before shipment. If you wish to change the delivery address, please contact our customer service as soon as possible. Changes after shipment are not accepted in principle.

9. Damage or Loss During Transit

If an item is damaged or lost during transit, we will take responsibility and respond accordingly. Please report any damage or loss to us within 3 days of receiving the item. We will take appropriate action (exchange or refund).

10. Contact

For inquiries regarding shipping, please contact us at the following address.
cawaii.present@gmail.com