Terms of service

Overview
Welcome to Kokoro Journey! "We", "us", and "our" refer to Kokoro Journey. Kokoro Journey operates this store and website and provides customers with a curated shopping experience (the "Service") that includes all related information, content, features, tools, goods, and services. Kokoro Journey is powered by Shopify and provides the Service to you.

The following Terms of Use and all policies referenced herein (the "Terms" or "Terms of Use") describe your rights and responsibilities when using the Service.

These Terms include important information about your legal rights, including disclaimers of warranties and limitations of liability, so please read them carefully.

By browsing or using our Service, you are deemed to have agreed to these Terms of Use and our Privacy Policy [LINK]. If you do not agree to these Terms of Use or the Privacy Policy, do not access or use our Service.

Section 1 - Access and Accounts
By agreeing to these Terms, you represent that you are of legal age in the state or region where you reside, and that you consent to minors under your care using the Service through devices that you own, purchase, or control.
When using our Service (including accessing or browsing the online store or purchasing goods or services we provide), you may be required to provide certain information such as an email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have the right to provide the information.
You are solely responsible for managing your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to others.

Section 2 - Our Products
We make every effort to accurately display products and services in the online store. However, please note that the color and appearance of items on your device may vary depending on your device type, settings, and configuration.
We do not warrant that the appearance or quality of the products or services you purchase will meet your expectations or be exactly as shown on the online store.
Product descriptions may be changed at any time at our discretion without notice. We reserve the right to discontinue the sale of any product at any time and may limit the quantity of products offered to any individual, region, or jurisdiction in our sole discretion.

Section 3 - Orders
Placing an order constitutes an offer to purchase. Kokoro Journey reserves the right, at its discretion and for any reason, to accept or refuse your order. An order is not accepted until Kokoro Journey confirms acceptance. We must receive and process your payment before accepting an order. Please review your order carefully before finalizing it. After an order is accepted, Kokoro Journey may be unable to accommodate cancellation requests. If we decline, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number you provided at the time of order.
Returns or exchanges of items you purchase will be handled only in accordance with our Refund Policy [LINK].
You represent and warrant that purchased items are for personal or household use only and are not intended for commercial resale or export.

Section 4 - Pricing and Billing
Prices, discounts, and promotions are subject to change without notice. The price or fee for a product or service is the one in effect at the time of your order and will be stated in your order confirmation email. Unless otherwise stated, displayed prices do not include taxes, shipping, handling, duties, or import fees.
Prices displayed in our online store may differ from prices offered in physical stores, third-party-operated online stores, or other venues. We may run promotions from time to time that affect pricing; these promotions are governed by separate terms. If there is a conflict between a promotion's terms and these Terms, the promotion's terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account information, including email address and credit card number and expiration date, as needed to complete transactions and to contact you as necessary.
You represent and warrant: (i) the credit card information you provide is true, accurate, and complete; (ii) you are authorized to use the credit card for your purchase; (iii) charges will be authorized by your card issuer; and (iv) you will pay the listed price plus shipping, handling, and applicable taxes.

Section 5 - Shipping and Delivery
We are not responsible for delays in shipping or delivery. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or other factors beyond our control. Title and risk of loss transfer to you when we deliver the items to the carrier.

Section 6 - Intellectual Property Rights
The Service (including trademarks, branding, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement of them) is owned by Kokoro Journey and its affiliates or licensors and is protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms grant you a limited right to use the Service for personal and noncommercial purposes only. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit content from the Service, except as expressly permitted by these Terms. Nothing in these Terms grants you any license or other right under any patent, trademark, copyright, or other intellectual property right of Kokoro Journey, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Kokoro Journey.
The names, logos, product and service names, designs, and slogans of Kokoro Journey are trademarks of Kokoro Journey or its affiliates or licensors. You may not use these trademarks without Kokoro Journey's prior written permission. Shopify’s names, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

Section 7 - Third-Party Tools
We may provide you with access to third-party customer tools as part of the Service, but we do not monitor, manage, or have any control over these tools or their content.
You acknowledge and agree that we provide access to these tools "as is" and "as available" without any warranties, representations, or conditions, and we do not endorse or support them. We will not be liable for any liabilities arising from or related to your use of any third-party tools.
Your use of any tools provided through the site is entirely at your own risk and discretion, and you should ensure you understand and agree to the terms of use of the applicable third party.
We may also, from time to time, add new features (including new tools and resources) to the Service. These new features will also be subject to these Terms.

Section 8 - Third-Party Links
The Service may contain materials and hyperlinks to websites operated or provided by third parties (including embedded third-party features). We are not responsible for verifying or evaluating the content or accuracy of third-party materials or websites that you may access. If you access such third-party materials or websites, you do so at your own risk.
We are not responsible for any damages arising from your access to a third-party website or from your purchase or use of products, services, resources, or content available on third-party websites. Please review and understand the third party’s policies and practices before dealing with them. For complaints, claims, concerns, or questions regarding third-party products or services, contact the third party directly.

Section 9 - Relationship with Shopify
[Merchant Notice: This section accurately describes the relationship between Shopify and your store and must not be deleted or altered.]
Kokoro Journey is powered by Shopify and provides the Service to you. However, all sales you make on our store are between you and Kokoro Journey. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of the sale between you and Kokoro Journey (including any damages or injuries caused by purchased products or services). You agree to expressly release Shopify and its affiliates from claims, damages, and liabilities arising out of or related to purchases from Kokoro Journey.

Section 10 - Privacy Policy
All personal information we collect through the Service is subject to our Privacy Policy (available here: [LINK]). Some personal information may also be subject to Shopify's Privacy Policy (available here). By using the Service, you acknowledge that you have read those privacy policies.
Since the Service is hosted by Shopify, Shopify may collect, process, and use information about your access to and use of the Service to provide and improve the Service. Information you submit to the Service may be shared with and transferred to Shopify and third parties located outside your country of residence and used to provide the Service to you. For details on how we, Shopify, and partners use your personal information, see the Privacy Policy (here: [LINK]).

Section 11 - Feedback
If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and publicly display that Feedback for any purpose, including commercial purposes. For example, we may use such rights to operate, provide, evaluate, enhance, improve, and promote the Service and to perform our obligations and exercise our rights under these Terms.
You further represent and warrant that: (i) you own or otherwise control all rights to the Feedback or have the necessary rights to submit it; (ii) you have disclosed any compensation or incentives received related to submitting the Feedback; and (iii) the Feedback complies with these Terms. We have no obligation to: (1) keep your Feedback confidential, (2) pay you for your Feedback, or (3) respond to your Feedback.
We may, at our sole discretion, monitor, edit, or remove Feedback that we consider unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise inappropriate, or that violates third-party intellectual property rights or these Terms, but we are not obligated to do so.
You agree that your Feedback will not infringe the rights of third parties, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You also agree that your Feedback will not be defamatory or otherwise unlawful, abusive, obscene, or include viruses or malware that could affect the operation of the Service or related websites. Do not use false email addresses, impersonate others, or mislead us or third parties as to the origin of Feedback. You are solely responsible for your Feedback and its accuracy. We are not responsible and assume no liability for Feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions
The Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and availability. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate, without prior notice (even after you have placed an order).

Section 13 - Prohibited Conduct
You agree to access and use the Service only for lawful purposes. You shall not access or use the Service, directly or indirectly, for the following purposes: (a) unlawful or malicious purposes; (b) violations of international, federal, provincial, state, or local laws or ordinances; (c) infringement of the intellectual property rights of us or third parties; (d) harassing, abusing, insulting, defaming, slandering, libeling, intimidating, or otherwise harming our employees or others; (e) sending false or misleading information; (f) submitting, receiving, uploading, downloading, using, or reusing materials that do not comply with these Terms; (g) sending or arranging for advertising or promotional material (including "junk mail," "spam," "chain letters," or similar solicitations); (h) impersonating another person or entity or attempting to do so; (i) any action that restricts or inhibits others’ use or enjoyment of the Service, or that we determine may harm or impose liability on Kokoro Journey, Shopify, or Service users.
You also agree not to: (a) upload or transmit viruses or other malicious code that could affect the Service's functionality or operation; (b) reproduce, copy, sell, resell, or exploit any portion of the Service; (c) collect or track other people's personal information; (d) engage in spamming, phishing, pharming, fraud, use of deceptive pretexts, web crawling, or scraping; or (e) interfere with or circumvent the security features of the Service, related websites, other websites, or the Internet. If we determine you have violated any provision of these Terms, we may suspend, disable, or terminate your account without prior notice.

Section 14 - Termination
We may, at our sole discretion, terminate this agreement or your access to the Service (or any part of it) at any time without notice, and you will remain liable for all unpaid amounts due through the termination date.
The following provisions will survive termination: intellectual property, Feedback, termination, warranty disclaimers, limitations of liability, indemnification, severability, waiver, entire agreement, assignment, governing law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 15 - Disclaimer of Warranties
Information on or provided through the Service is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such information. If you rely on the information, you do so at your own risk. We disclaim all liability and obligations arising from reliance on such materials by you, other Service users, or third parties who obtain knowledge of the Service.
Except as expressly stated by Kokoro Journey, all products provided through the Service are provided "as is" and "as available" and without any representation, warranty, or condition, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, or noninfringement. We do not warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so the above disclaimers may not apply to you.

Section 16 - Limitation of Liability
To the fullest extent permitted by law, in no event will Kokoro Journey and our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates be liable for any injury, loss, claim, or damage (including lost profits, lost revenue, loss of savings, loss of data, replacement costs, or similar damages) arising out of or relating to your use of the Service or the products obtained through the Service, whether based on contract, tort (including negligence), strict liability, or any other legal theory. We will not be liable for errors or omissions in content posted, transmitted, or otherwise provided through the Service (or products) or for any loss or damage arising from them, even if advised of the possibility of such damages.

Section 17 - Indemnification
You agree to indemnify, defend, and hold harmless Kokoro Journey, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims (including reasonable attorneys' fees) arising out of or related to:
(1) your breach of these Terms or any incorporated documents,
(2) violation of law or third-party rights, and
(3) your access to or use of the Service.
We will notify you of any indemnifiable claim. Failure to provide prompt notice will not relieve you of your indemnity obligations unless we are materially prejudiced by the delay. We may assume control of the defense and settlement of any claim at your expense, including selecting counsel. We will not settle claims that impose non-monetary obligations on you without your consent (which will not be unreasonably withheld). You agree to cooperate in defending any such claim, including by providing relevant materials.

Section 18 - Severability
If any provision of these Terms is found to be illegal, invalid, or unenforceable, that provision will be enforced to the fullest extent permissible, and the unenforceable portion will be severed from these Terms. This will not affect the validity and enforceability of the remaining provisions.

Section 19 - Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
These Terms, together with any policies or operating rules we post on the Site or in connection with the Service, constitute the entire agreement and understanding between you and us and supersede any prior or contemporaneous agreements, communications, or proposals (oral or written, including prior versions of these Terms) concerning your use of the Service.
No ambiguity in these Terms will be construed against the drafter.

Section 20 - Assignment
You may not assign, delegate, or transfer any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment will be void. We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice.

Section 21 - Governing Law
These Terms and any separate agreements relating to the Service will be governed by and construed in accordance with the laws of the jurisdiction where Kokoro Journey's headquarters are located, and you and Kokoro Journey submit to the exclusive jurisdiction and venue of the federal and state courts (or territorial courts) located there.

Section 22 - Headings
Headings used in this agreement are for convenience only and will not affect the interpretation or application of these Terms.

Section 23 - Changes to the Terms
You can review the most current version of the Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace these Terms (or any part of them) and will notify you of any changes by posting the updated Terms on our website. It is your responsibility to check our website regularly to stay informed of any changes. We will notify you of material changes to these Terms in accordance with applicable law. The changes will be effective as of the date indicated in the notice. Your continued use of or access to the Service after changes are posted constitutes acceptance of those changes.

Section 24 - Contact Information
If you have questions about these Terms, please email tukiakari.no.usagi@gmail.com.
Our contact information is as follows:
[Insert business name]
tukiakari.no.usagi@gmail.com